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Frequenty Asked Questions2022-05-01T02:45:25+00:00

Frequently Asked Questions

Questions? We’ll Answer Them!

(401) 415-6203

General FAQ

Is there anything I need to do in preparation for my service?2022-03-30T01:11:44+00:00
  • For window cleaning, nothing needs to be done in preparation for your service.
  • For power washing services, all we ask is that all windows and doors be closed and at least one working water spigot on the outside of the house be available on the day of service.
  • For gutter cleaning, all we ask is that at least one working water spigot on the outside of the house be available on the day of service if you have asked us to flush your gutters and downspouts with water.
What do you do if it rains on the day of my appointment?2022-03-30T01:10:09+00:00

We work in the rain unless it’s a torrential downpour with high winds. In the rare case that the weather is too extreme, we will reach out to you early on the day of your appointment to discuss rescheduling.


If we are cleaning your windows on a day on which it is raining, and you later find that the rain has left some spots on them, just call us within 48 hours of your service and we’ll come out and touch up your windows absolutely free of charge. In the end, we just want you to be thrilled with how everything came out, rain or shine. That’s the one-and-only Epic View Rain Guarantee!

Do I need to be home at time of service?2022-03-30T01:08:46+00:00

For window cleaning, yes, you would need to be home. For power washing and gutter cleaning services, you do not need to be home for service. All we ask for power washing services is that all windows and doors be closed and at least one working water spigot on the outside of the house be available on the day of service

Do you require payment prior to service?2022-03-30T01:03:25+00:00

No. Payment is made only after your service is completed and you are 100% satisfied with the results. We do not require a deposit.

What forms of payment do you accept?2022-03-30T01:02:20+00:00

We accept cash, check, and credit cards. Paying by credit card can be done right on our website. Payment is made only after your service is completed and you are 100% satisfied with the results. We do not require a deposit.

Do you have appointments on the weekend?2022-03-30T01:02:23+00:00

No. Although we understand why many would like a weekend appointment, we dedicate our weekends to family and community activities.

Do you need to come and look at my house in person to provide a quote?2022-03-30T01:02:29+00:00

No. For all our services, 95% of the time, we can provide an exact quote without visiting your home in person. By making use of satellite imaging technology and a few simple questions, we can gather all the details needed to provide an exact quote. On occasion, due to the size or complexity of a certain project, we will visit in person prior to providing a quote.

Are you a local small business?2022-03-30T01:02:16+00:00

Yes. We are a small, local, family business caring for our amazing neighbors across Rhode Island.

Are you fully insured?2022-03-30T00:54:24+00:00

Yes. We are fully insured for $1 million in addition to workers compensation and commercial vehicle insurance. We are more than happy to provide a copy of a Certificate of Insurance (COI) as proof of coverage to any customer that requests one.

Do you need access to my water?2022-04-27T23:36:39+00:00

Yes. We do require access to at least one working water spigot on the outside your home.

Do you provide services for store-front, restaurant, or commercial properties?2022-05-05T17:00:01+00:00

No we do not provide services for commercial property in order to specialize in the following residential services:

Window Cleaning FAQ

How often should I have my windows cleaned?2022-03-30T01:20:26+00:00

We recommend at least once per year. Many of our customers get their windows cleaned two or more times per year.

What process do you use to clean windows?2022-03-30T01:19:02+00:00

For the interior, we use a strip washer and squeegee along with a professional soap formulated to be used with a squeegee. On the exterior, we will use either the squeegee method or a ‘pure water’ system depending on the windows being cleaned.

Do you clean just the exterior, or do you clean the interior also?2022-03-30T01:18:34+00:00

For the vast majority of our customers, we clean the interior and exterior. However, if desired, we can clean just the exterior of the glass.

Do I need to do anything in preparation for my window cleaning, like removing drapes or other items from around the windows?2022-03-30T01:16:02+00:00

No. We can work around drapes and blinds. We can also take care of moving items from around and in front of the windows. If we have any questions on what to do (or not do) with something, we will always check with you first.

What is the best time of year to have my windows cleaned?2022-03-30T01:15:20+00:00

There really is no “best” time of year. Some want their windows sparkling first thing in the spring. Others want to have their windows cleaned after the tree pollen has subsided. And others want their windows gleaming for the holidays. Many also choose to have their windows cleaned two or more times per year.

Do you need access to my water?2022-04-27T23:36:39+00:00

Yes. We do require access to at least one working water spigot on the outside your home.

What do you do if it rains on the day of my appointment?2022-03-30T01:14:46+00:00

We clean windows in the rain unless it’s a torrential downpour with high winds. In the rare case that the weather is too extreme, we will reach out to you early on the day of your appointment to discuss rescheduling.


If we are cleaning your windows on a day on which it is raining, and you later find that the rain has left some spots on them, just call us within 48 hours of your service and we’ll come out and touch up your windows absolutely free of charge. In the end, we just want you to be thrilled with how everything came out, rain or shine. That’s the one-and-only Epic View Rain Guarantee!

Do you do store-front, restaurant, or commercial window cleaning?2022-05-05T16:56:59+00:00

No, we do not do store-front, restaurant, or commercial window cleaning in order to specialize in the following residential services:

Do I need to be home at the time of my window cleaning service?2022-05-05T17:43:21+00:00

For window cleaning, yes, you would need to be home.

For power washing and gutter cleaning services, you do not need to be home for service. All we ask for power washing services is that all windows and doors be closed and at least one working water spigot on the outside of the house be available on the day of service

Power Washing FAQ

Is there something you can apply to slow the return of mildew, algae, and mold on my house, deck and fence?2022-05-05T16:28:55+00:00

There are products, which are actually fungicides, which are marketed as being able to slow the return of mildew and algae. Some power washing companies promote them. However, we do not use them for one primary reason. The fine print will usually indicate that the product should not be used near any waterway, river, lake, pond, or reservoir, or similar wording to that effect. Although there are varying opinions, the eco-friendliness of such products is questionable and the primary reason we do not use them.

Is there anything I need to do in preparation for my power washing service?2022-03-30T01:31:53+00:00

All we ask is that all windows and doors be closed and at least one working water spigot on the outside of the house be available on the day of service.

What are the tiny black specs all over my siding, fence, deck and patio? Can they be removed?2022-05-05T16:25:44+00:00

This is caused by artillery fungus. Artillery fungus, also known as shotgun fungus, grows in decaying wood, and was likely already present in the mulch delivered to your home. Power washing cannot remove artillery fungus.

Do I need to be home at the time of my power washing service?2022-03-30T01:23:35+00:00

No. All we ask is that all windows and doors be closed and at least one working water spigot on the outside of the house be available on the day of service.

Do you need access to my water?2022-04-27T23:36:39+00:00

Yes. We do require access to at least one working water spigot on the outside your home.

What’s the difference between Power Washing, Pressure Washing, Soft Washing, and Low-Pressure Washing?2022-03-30T01:22:00+00:00

Pressure washing and power washing are really the same thing. Pressure or “Power” is used to clean the surface. Soft Washing is sometimes also called Low-Pressure Washing. Soft washing involves very low pressure and the use of Eco-friendly organic detergents. Each method has its place. For example, when cleaning things such as vinyl siding, composite, Trex, and painted wood siding, only a soft low-pressure process should be used. However, when cleaning hardscapes and concrete, more pressure is needed.

Do you do store-front, restaurant, or commercial power washing?2022-05-05T16:56:08+00:00

No, we do not do store-front, restaurant, or commercial power washing in order to specialize in the following residential services:

Are your processes and cleaning solutions safe for kids, plants, animals, and the environment?2022-03-30T01:45:24+00:00

Yes. Our detergents are 100% biodegradable and non-toxic. In addition to that, we go the extra mile-and-a-half by rinsing everything down before, during, and after service.

House Washing FAQ

Is there anything I need to do in preparation for my house wash?2022-03-30T01:39:22+00:00

All we ask is that all windows and doors be closed and at least one working water spigot on the outside of the house be available on the day of service.

Is there something you can apply to slow the return of mildew, algae, and mold on my house?2022-03-30T01:38:53+00:00

There are products, which are actually fungicides, which are marketed as being able to slow the return of mildew and algae. Some power washing companies promote them. However, we do not use them for one primary reason. The fine print will usually indicate that the product should not be used near any waterway, river, lake, pond, or reservoir, or similar wording to that effect. Although there are varying opinions, the eco-friendliness of such products is questionable and the primary reason we do not use them.

Should I remove my window screens prior to my house wash?2022-03-30T01:38:27+00:00

There is no need to. However, if your windowsills are especially dirty, you may remove the screens ahead of time which would allow us to clean and rinse the sills more effectively.

The gutter faces on my home are all black and look terrible. Will the house wash make them look new again?2022-03-30T01:37:59+00:00

Our house wash will make them look amazing again. However, we cannot guarantee that they will look “brand new.” While they often do, sometimes a faint vertical striping will remain, commonly known as “tiger striping.” They are the result of an electrostatic bond created between the anodized aluminum of the gutter and environmental pollutants.

What exactly is cleaned on the home with a house wash? What is not included?2022-03-30T01:36:57+00:00

Your entire home is washed top to bottom. We wash all siding, trim, soffits, fascia, and gutter faces. Decks, porches, and patios are not included in a standard house wash, but we can certainly clean them also if desired. Just let us know what you would like done.

What are the tiny black specs all over my siding?2022-03-30T01:35:57+00:00

This is caused by artillery fungus. Artillery fungus, also known as shotgun fungus, grows in decaying wood, and was likely already present in the mulch delivered to your home. Power washing cannot remove artillery fungus.

Will your house wash remove the ugly “green stuff” all over my siding?2022-03-30T01:35:31+00:00

Yes. Our house wash will completely remove ALL organic compounds such as algae, mildew, and mold in addition to general dirt, grime, and other contaminants.

How often should I have my house washed?2022-03-30T01:34:39+00:00

Location and environmental factors can affect how often a house wash is needed, but most people have us come every 1-3 years.

Do you need access to my water?2022-04-27T23:36:39+00:00

Yes. We do require access to at least one working water spigot on the outside your home.

Why should my vinyl siding or painted wood siding ONLY be cleaned with Soft Washing?2022-03-30T01:33:15+00:00

Simply put, power washing with high pressure can easily damage surfaces such as vinyl siding, painted wood siding, vinyl and composite trim, decking, and rails. For such surfaces, we use a low-pressure soft wash method involving the use of 100% eco-friendly and biodegradable surfactants/detergents to rid your home of algae, mildew, grime, and mold.

Are your processes and cleaning solutions safe for kids, plants, animals, and the environment?2022-03-30T01:45:24+00:00

Yes. Our detergents are 100% biodegradable and non-toxic. In addition to that, we go the extra mile-and-a-half by rinsing everything down before, during, and after service.

Do I need to be home at time of service?2022-03-30T01:34:09+00:00

No. All we ask is that all windows and doors be closed and at least one working water spigot on the outside of the house be available on the day of service.

Will the house wash also clean my windows?2022-03-30T01:36:25+00:00

Although we soap and rinse all the windows during the house wash process, it is not a replacement for professional window cleaning. If you are interested in a professional window cleaning, we can take care of it on the same day as the house wash.

Deck Cleaning FAQ

Do I need to be home at the time of my deck cleaning service?2022-03-30T01:46:54+00:00

No. All we ask is that all windows and doors near the deck be closed and at least one working water spigot on the outside of the house be available on the day of service.

Do you need access to my water?2022-04-27T23:36:39+00:00

Yes. We do require access to at least one working water spigot on the outside your home.

Are your processes and cleaning solutions safe for kids, plants, animals, and the environment?2022-03-30T01:45:24+00:00

Yes. Our detergents are 100% biodegradable and non-toxic. In addition to that, we go the extra mile-and-a-half by rinsing everything down before, during, and after service.

Is there anything I need to do in preparation for my deck cleaning?2022-03-30T01:47:19+00:00

All we ask is that all windows and doors near the deck be closed and at least one working water spigot on the outside of the house be available on the day of service. We can care for moving items off the deck before cleaning and returning them after.

Is there anything I need to do in preparation for my deck cleaning?2022-03-30T01:48:06+00:00

All we ask is that all windows and doors near the deck be closed and at least one working water spigot on the outside of the house be available on the day of service. We can care for moving items off the deck before cleaning and returning them after.

Patio Cleaning FAQ

Is there anything I need to do in preparation for my patio cleaning?2022-03-30T01:50:18+00:00

All we ask is that all windows and doors near the patio be closed and at least one working water spigot on the outside of the house be available on the day of service. We can care for moving items off the patio before cleaning and returning them after.

Do I need to be home at the time of my patio cleaning service?2022-03-30T01:49:36+00:00

No. All we ask is that all windows and doors near the patio be closed and at least one working water spigot on the outside of the house be available on the day of service.

Do you need access to my water?2022-04-27T23:36:39+00:00

Yes. We do require access to at least one working water spigot on the outside your home.

Can you clean my patio without disturbing the polymeric sand between the pavers?2022-03-30T01:48:52+00:00

Sometimes. This will depend on how dirty the patio is and the condition of the joints themselves. Oftentimes, there is no way to do a thorough cleaning of the patio without disturbing or washing out the sand. We do not provide re-sanding services.

Are your processes and cleaning solutions safe for kids, plants, animals, and the environment?2022-03-30T01:45:24+00:00

Yes. Our detergents are 100% biodegradable and non-toxic. In addition to that, we go the extra mile-and-a-half by rinsing everything down before, during, and after service.

Fence Cleaning FAQ

Is there anything I need to do in preparation for my fence cleaning?2022-03-30T01:52:19+00:00

All we ask is that all windows and doors near the fence be closed and at least one working water spigot on the outside of the house be available on the day of service.

Do I need to be home at the time of my fence cleaning service?2022-03-30T01:51:53+00:00

No. All we ask is that all windows and doors near the fence be closed and at least one working water spigot on the outside of the house be available on the day of service.

Do you need access to my water?2022-04-27T23:36:39+00:00

Yes. We do require access to at least one working water spigot on the outside your home.

What are the tiny black specs all over my fence?2022-03-30T01:50:57+00:00

This is caused by artillery fungus. Artillery fungus, also known as shotgun fungus, grows in decaying wood, and was likely already present in the mulch delivered to your home. Power washing cannot remove artillery fungus.

Are your processes and cleaning solutions safe for kids, plants, animals, and the environment?2022-03-30T01:45:24+00:00

Yes. Our detergents are 100% biodegradable and non-toxic. In addition to that, we go the extra mile-and-a-half by rinsing everything down before, during, and after service.

Gutter Cleaning

Is there anything I need to do in preparation for my gutter cleaning?2022-03-30T01:57:26+00:00

All we ask is that at least one working water spigot on the outside of the house be available on the day of service if you have asked us to flush your gutters and downspouts with water.

Do I need to be home at the time of my gutter cleaning service?2022-03-30T01:56:52+00:00

No. All we ask is that at least one working water spigot on the outside of the house be available on the day of service if you have asked us to flush your gutters and downspouts with water.

When should I get my gutters cleaned?2022-03-30T01:56:16+00:00

For most people, cleaning them once a year is sufficient. In some cases, twice a year is needed. If cleaning once a year, we recommend cleaning them sometime between the middle of November and early December. This is after most, or all, of the leaves have fallen from the trees and before everything has frozen solid.

Do you take the debris from the gutters with you?2022-03-30T01:55:45+00:00

No. If you live in a town that picks up lawn refuse bags, we will leave the bags for the town to pick up. If you live in a rural area where the town does not pick bags up, we will dispose of the leaves in a wooded area of your property.

Is there anything we can do to prevent the downspouts from clogging so quickly?2022-05-05T17:44:05+00:00

Yes. We recommend the use of aluminum leaf strainers. They can be purchased at any big box store. They are inexpensive, easy to install (we can do it for you), and very effective.

How do you clean them? The last company just blasted all the debris everywhere.2022-03-30T01:54:28+00:00

We remove all debris by hand and place it into buckets. The buckets are then emptied into lawn refuse bags. We also ensure that all downspouts are unclogged. If desired, for an additional charge, we will also flush all your gutters and downspouts with water.

Do you need access to my water?2022-04-27T23:36:39+00:00

Yes. We do require access to at least one working water spigot on the outside your home.

My gutters are over 2 stories high. Can you clean them?2022-03-30T01:53:58+00:00

No. We only clean gutters up to 2 stories in height.

Do you clean gutters if they have gutter guards?2022-03-30T01:53:12+00:00

No. We do not clean gutters if they have gutter guards.

Ready for a brighter home?

Our Services

Window Cleaning

  • Spotless and Streak Free

  • Satisfaction Guaranteed

  • We make the glass gleam

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Power Washing

  • House, Deck, Patio, Fence

  • Remove built-up grime

  • Revive your home’s beauty

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House Washing

  • Safe low-pressure soft wash

  • Eco-friendly detergents

  • Satisfaction Guaranteed

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Deck Cleaning

  • Composite and vinyl wash

  • Safe gentle pressure

  • Restore original beauty

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Patio Cleaning

  • Safely remove contaminants

  • Revive your patio’s beauty

  • Get summer BBQ ready

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Fence Cleaning

  • Expert vinyl fence washing

  • Safe for landscaping

  • Revive your fence’s beauty

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Gutter Cleaning

  • Debris removed by hand

  • Downspouts also cleaned

  • No debris left around home

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Honesty, Integrity & Experience

Why Choose Epic View

100% Satisfaction Guarantee

Satisfaction Guarantee

We want you to be thrilled with the results. If you don’t love what you see, you’ll get it for free.

Rain or Shine Guarantee

Rain or Shine Guarantee

If we clean your windows on a rainy day, and you feel the rain has left spots, just call us within 48 hours.

Price Quote Guarantee

Price Quote Guarantee

The quote you receive is the price you pay. Transparent and straightforward. No surprises, no gimmicks.

Licensed and Insured

Licensed & Insured

We are insured for $1 million. Sleep well at night knowing your home is protected by a professional company.

Friendly, Clean, Careful and Quiet Technicians

Friendly and Careful

Extraordinary technicians. They go about their work quietly and carefully, so you can go about yours.

Phone and Email Confirmations

Email Confirmations

We send confirmations and a reminder email 3 days prior. We will always show up when we say we will.

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    Testimonials

    Some Kind Words From Our Customers

    Epic View Window Cleaning Power Washing Google Reviews
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    Extremely Happy

    5 / 5

    This company deserves a number higher than 5. The work was done efficiently, on time, and the price was very good. What they quote is what you pay. There are no hidden fees. I would highly recommend them to everyone. They know how do do their job. I was extremely happy 😃 with the outcome!!!!!!!

    Rosemarie G, Narragansett RI / Google

    Friendly and Professional Technicians

    Like New

    5 / 5

    The team at Epic View did an excellent professional job. I had my entire exterior soft washed, windows cleaned inside and out . . . The house looks like new and in one day . . . The guys were professional, clean, and on-time. No mess left anywhere on our property.

    Richard R, East Greenwich RI / Google

    Friendly, Clean, Careful and Quiet Technicians

    Sparkle

    5 / 5

    Thank you Ernie and Diana for making our home sparkle again. Our windows never looked better and we appreciate that you delivered on all your promises. You were punctual and respectful; a pleasure to deal with! We will definitely be calling you again in the future. Thanks for making a difference!

    Katie L, Barrington RI

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    100% Satisfaction Guarantee

    “What I want to convey on behalf of my family, is our desire to take care of your home. Our goal and our satisfaction guarantee, is that you’ll be thrilled with how your home looks when we’re finished.”

    Ernie Reed

    Owner of Epic View Window Cleaning

    Ernie Reed Owner of Epic View Window Cleaning
    Ernie Reed
    Owner and Epic View Pro
    (401) 415-6203

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